Privacy Statement (UK)

Use of Personal Data—United Kingdom

Privacy Notice for Patients – Children & Adults – How we use your personal information.

This notice tells you why Banchory Spinal Health collects information about you and/or your child and how this information may be used. The Health Care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

  • Details about you, such as your address, contact details, previous medical history and previous investigations.
  • Any contact the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
  • Details about your and/or your child’s treatment and care
  • Relevant information from other health care professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes.

Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Rules 2018
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • General Chiropractic Council Code of Conduct

Every member of staff who works at Banchory Spinal Health has a legal obligation to keep information about you confidential.

Who do we share your information with?

We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, dentist or other health care professionals, a solicitor or for court proceedings.

 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

Access to your personal information

You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Banchory Spinal Health holds about you and to have it amended should it be inaccurate. In order to request this you need to do the following:

  • Your request must be made in writing to the clinic
  • A Release of Records Document must be signed in the clinic
  • You will need to give us proof of name (Photo ID) so that your identity can be verified
  • Upon receipt of satisfactory identification, we will respond to you as soon as possible.

Objections/Complaints

Should you have any concerns about how your information is managed at the clinic, please contact the Practice Manager (Vanessa Harpley) in the first instance.

Change of details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

If you wish to contact Banchory Spinal Health with regards to your personal data, you can do so using the following details:

Banchory Spinal Health

Unit 6, Tillybrake Industrial Estate,

Tillybrake Road,

Banchory,

AB31 5UN

01330 824040

hello@banchoryspinalhealth.co.uk

Need Our Care?

Please call us: 01330 824040

We would love to see how we can help you solve your neck and back problems in the best pain free methods.